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Terms & Conditions

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  • All prices quoted are in SINGAPORE Dollars and includes delivery charges. All prices are subject to prevailing taxes.

  • Payment can be made by credit card transaction or by PayNow  prior to delivery.

  • Orders will only be taken during these hours:

       – Monday ~ Friday 10:00am to 6:00pm
       – Delivery is not available on Sundays and Public Holidays.

  • Orders confirmed are non-refundable.

  • Orders submitted via Internet will be followed up by a phone call from HIEW to confirm the status of the order.

  • Deliveries in Singapore only. An additional delivery charge of SGD$25 is applicable to deliveries made to Sentosa and Jurong Island.

  • A surcharge of SGD$30 will be imposed for every redirection and second attempt delivery.

  • Hospital deliveries – please make sure the recipient is still in the hospital before scheduling the delivery.

  • HIEW reserves the right to substitute flowers, materials and/or gift items of equivalent value in the event that the flowers, materials and/ or gift items featured is/are unavailable at the time of ordering. All items featured on this Website represent the types of gifts HIEW offers and may vary depending upon availability and season.

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